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Frequently Asked Questions

Where are you located?
Semoran Blvd. 1/2 mile north of the Orlando International Airport.  Going north from the airport, pass two traffic lights on Semoran and turn right on Hazeltine National Drive.

Is the hotel close to the major attractions?Yes! The hotel is within 15 minutes to Universal Orlando, SeaWorld and 25 minutes of the Walt Disney World Resort.

Can I smoke at the Hotel?
Smoking rooms are available upon request. Outdoor smoking area is provided.

Are there shuttles to the airport and area attractions?
Shuttles can be arranged by the Guest Services Desk in hotel's lobby

Approximate Rates: (Round Trip):
- Walt Disney World - International Drive hotels- approximately $25 per person.
- Airport shuttle - Free
- Airport taxi - $10 - $15 each way.

What other services does the Guest Services Desk provide?
They can handle restaurant reservations, car rental, gps rental, excursions and shuttles to the airport and area attractions (fee). Tickets to most area attractions and dinner theatres may also be arranged.

What are my dining options?
The are many restaurants within walking or a short driving distance. The following are located within walking distance.

• Chili’s  (American)
• Sonny’s (American)
• Denny’s (American)
• Hooters (American)
• TGI Friday's (American)

Where can I keep my travelers cheques and other valuables?
In room safes are available at no charge.

May I bring my pet?
Unfortunately, for the health and comfort of all of our guests, we do not allow any pets (with the exception of service animals).

Do you have non-smoking or ADA-compliant rooms available?
Yes, most our rooms are Non-Smoking. We do offer ADA rooms as well.

Do you have rooms with refrigerators or microwaves?Yes, both are included, free in all rooms, together with a coffee maker, iron, ironing-board, hairdryer, radio alarm clock and safe.

Does the hotel provide parking?We offer ample free parking.

Does the hotel have laundry facilities and offer dry cleaning services?
Yes, hotel has self-serve laundry facilities. For valet and dry cleaning or laundry service, please contact the front desk.

Does the hotel have a work-out facility?
Yes, we offer a treadmill, a stationary bike, an elyptical and some weights.

Does the hotel offer business services?
Faxing, copying and shipping are available at our business center. In addition, two high-speed computer workstations are available at no charge. (NOTE: boxes shipped to hotel for guest receipt will incur a handling charge. Please contact hotel for details and pricing).

Does the hotel have high-speed Internet access?
Complimentary wireless is available in all guest rooms and throughout the hotel.

Does the hotel have Bell Services?
Bell Services can be pre-arranged for groups; however there is no Bell Stand in the lobby. Luggage carts are available for guest use and baggage can be stored in our storage room if you arrive before your room is ready, or if you have a late flight.

When can I cancel my reservation and not get charged for it?Reservations can be canceled up until 6 PM (EST) the day before your arrival to avoid a cancellation fee of the first night plus tax. 

Do I need to guarantee my reservation?
Yes, all reservations must be guaranteed with a credit card.

What credit cards do you take?
We accept Visa, Master Card, American Express, Discover, and Diners Club International

What are check-in and check-out times?Check-in is at 4 p.m., check-out is by 11 a.m. Early check in and late check-out is available; a fee may apply depending on occupancy levels.

How big are your rooms?
Our standard rooms are approximate 250 square feet in area. 

Can I get connecting rooms?
We have a very limited number of connecting rooms. Please inquire at check in for availability.

How many people to a room?
Maximum of 3 on our single King rooms (rollaway beds available for a fee).  Maximum of 4 in a Double room.

Is there room service available?
We provide a room service partner with access to all neighboring restaurants from 11:30am – 11:00pm.

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